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Frequently Asked Questions: |
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Yes, the contract is for 12 months. If you do not wish to renew you should advise us one month prior to renewal.
In this instance you may cancel your policy. Depending on how long ypu have been with Sanitas, you may well be able to transfer your policy to Bupa UK and or Bupa International.
The Complete Plan has an upper age limit of 74. The Classic plan and Basic have no upper age limit. However,at age 65 there are surcharges to join and you must provide us with a medical report at your own expense.
Primero Plan maximum contractable age is 59. Mas 90 Plan maximum contractable age is 64. Premium 500 Plan maximum contractable age is 59. Contact us for full details.
The Co-Payments are like having an excess. The Classic Plan has co-payments of €12 a visit, however the premium is very low. So if you are a family that does not use the Doctor very often, you will save yourself money on the premium, but just pay a little more if you need to use the insurance.
Medication is covered only whilst hospitalised. Vaccinations will be at your own expense.
The object of this insurance is to help you have full control of your health. So yes if you wish to have a full medical you may.
Yes, this is included in the active health programme, there is no age restriction, however, there is a 4 month waiting period.
As per the terms and conditions whilst using our network. There are no waiting periods for outpatient visits.
Active Plan: 4 Months
Sterilisation or Vasectomy: 6 Months
Psychological treatment: 6 Months
Hospitalisation including labour: 8 Months
Hospitalisation with Surgery: 8 Months
Bariatric Surgery: 6 Months
The above waiting periods shall not apply to accidents covered by the policy, life threatening diseases diagnosed after the start date of the policy, or premature childbirth. These waiting periods do not apply to the "Complete plan".
Once you are happy with the price and level of cover, we can visit you to complete the application forms. Alternatively, please request the application form relevant to the cover chosen. Once you have filled in the form, please email it to us at info@healthplanspain.com or alternatively fax it to us on 951 244 267.
You can pay either by direct debit or by Visa credit card. If you choose to pay by credit card then you have to pay the whole year upfront
A. Please send the completed application form (which comes with your policy pack) together with
an original copy of the invoice.
If it is a matter of hospitalization and/or Doctors visit or therapy, please also include a
medical/pathological report from the doctor.
If the expenses originate from prescribed medication please use fill out the correct form for
this (included in your policy pack). Please send this form together with the prescription.
Please send these documents by post to:
Sanitas S.A. de Seguros
Attn. Dpto de Reembolsos
C/ Ribera del Loira, 52
28042 Madrid
Your specialist will tell you in a detailed medical report. Please send this together with the cost of the treatment to the address below at least seven business working days before you require the prescribed treatment to go ahead.
Sanitas S.A. de Seguros
Attn. Dpto de Reembolsos
C/ Ribera del Loira, 52
28042 Madrid
The terms and conditions of your policy come with your policy pack. If you do not have your terms and conditions then please contact us and we will arrange for a copy to be sent to you.
Please send a medical report 15 days before you require the prescribed treatment to go ahead. To carry out this service please request the form from us.
NOTE: These services are carried out by Sanitas on behalf of United Health Care .The medical expenses arising from these services will be 100% within the specified limits of the insured capital as set out in the Private Conditions of each individual reimbursement policy.
No, you will still be able to use the insurance on a re-imbursement basis depending on the type of policy chosen
Only when you are admitted to a Social Security Hospital as an Emergency. Sanitas must be advised within 72 hours of your admission so that they can settle your bill and then transfer you to a private hospital if clinically possible.
Please ring HealthPlanSpain or email us and we will send you confirmation of your policy. When you enter a clinic or hospital simply present the confirmation at reception and everything will be taken care of for you.
Once you fall pregnant you will be covered for all treatment from that moment on for Scans and childbirth after signing the policy, should you fall pregnant before taking out the policy, you will still be covered for all scans and Doctors visits from day one of signing the policy , but you would not be covered for the childbirth. Sanitas also offer a childbirth supplement if you are already pregnant. Please contact us for further details and detailed information of this service.
Should you have a life threatening situation where you need to be hospitalised you are covered immediately. When your child is born you would have to take out a policy for him/her on the day of birth for them to be covered. As long as you are residing in Spain , this will not affect having a policy with Sanitas.
Once a member of Sanitas you can apply for ASSISTED REPRODUCTION treatment with a discount. Contact us if you require this service
Our Dental Plan policies include basic dentistry checkups which cover extractions, prevention of mouth diseases, fluoridation treatment, x-rays, diagnostic tests and teeth cleaning. These services are provided within the Sanitas Network. For just a small monthly premium you can take our extra dental supplement. You will also receive a discount of up to 40% for any other services provided by our associates in the network. The Mas 90 and Premium 500 plans also offer dental cover on a reimbursement basis. You can take out this cover on its own or receive an 11% discount on the premium if you are already a Sanitas health plan policy holder.
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