The Sanitas App in English: What It Lets a Sanitas Policyholder Do

Yes, the Sanitas app works in English. The app, called Mi Sanitas, is the Sanitas customer area on your phone, where a policyholder carries the digital card, books appointments, sees a doctor by video and keeps reports, test results and prescriptions. Once a policy arranged through HealthPlan Spain is activated, Sanitas sends you a text message with the link to the app. It comes with every Sanitas health plan we arrange, at no extra cost.

Who arranges it: HealthPlan Spain is an authorised Sanitas agent (agent code 22395) in Marbella that arranges Sanitas policies in English, at the same price as buying direct from Sanitas.

This guide explains what the app lets you do, what it does not do, which languages it runs in and how it reaches you as a HealthPlan Spain customer.

What can you do in the Sanitas app?

The app is where a Sanitas policy is run day to day. With it you can:

• Carry your digital card. The card lives in the app, so the plastic one can stay at home. Take photo ID to appointments too, as a clinic may ask for both.
• Find and book doctors. Search the Sanitas network for doctors, hospitals, emergency centres and dental clinics, then book, move or cancel appointments. Most specialists can be booked directly, with no referral from a general practitioner (GP). Our medical directory lists the same network in English.
• See a doctor by video. The 24-hour emergency video consultation puts you through to the GP on duty with no appointment, usually within a few minutes, and carries no copayment on any plan. Specialist video appointments are booked in advance and follow each specialist's own hours.
• Check your symptoms. The symptom checker asks a few questions and suggests the speciality that should see you. It is a signpost, not a diagnosis.
• Keep your reports, results and prescriptions. Consultation notes, test results and prescriptions go into the health folder in the app, and the app tells you when a report is ready. An electronic prescription gives you a code to show at the pharmacy with your identity document.
• Request authorisations and reimbursements. Tests and treatments that need prior authorisation are requested in the app, and the approval appears there. Reimbursements are requested from it too.
• Check receipts and copayments. Every charge is itemised in the app, and a paper statement is posted unless you switch to digital only. A copayment is a small fixed amount you pay Sanitas each time you use a service, on the plans that have one.
• Act for your family. You can give another person on the policy permission to carry out procedures on your behalf. Both parents can manage a child's appointments and reports from their own account.

Sanitas Blua, the digital health service included with every Sanitas health plan, is also reached through the app. It carries the video consultations, the symptom checker and the digital health tools. Of the video services, only the emergency line runs 24 hours; specialists see you by video by appointment. Our Blua guide and our video consultation guide cover both in detail.

Is the Sanitas app in English?

Yes. The app runs in English and Spanish on every policy, and on iPhone it also offers Portuguese. You choose the language once, and the menus and the digital tools then appear in English. The doctors and advisers behind the app are Sanitas professionals in Spain, so a consultation is held in Spanish unless the professional speaks English. Language is not a reason to pick one plan over another, because the app runs in the same languages on all of them.

How do you get the Sanitas app?

The app comes with the policy. Once a policy arranged through HealthPlan Spain is activated, Sanitas sends you a text message with the link to the app. Your digital card, appointments, reports and the digital tools are there from the first day of the policy, and Sanitas policies start on the first of a month.

So the first step is the policy itself. A Sanitas application through HealthPlan Spain is made in English from start to finish:

1. Get a quote for your age and province, and compare the plans side by side.
2. Pick the plan and the start date, and complete the health questionnaire. Sanitas Unico has none.
3. We arrange the policy with Sanitas. Once it is activated, the text message with the link to the app arrives.

Not sure which plan to choose? The cost guide sets out prices by age, and the waiting periods guide shows what is covered from day one.

What the app does not do

The app is not the place for a life-threatening problem: call 112, Spain's emergency number. For an urgent problem that is not life-threatening, the 24-hour emergency video line connects you to the doctor on duty. Our emergencies guide explains where to go. Specialist video appointments are booked in advance and are not an emergency service.

Blood tests at home and home delivery of medicines are not part of the digital services in the app. A video consultation never replaces an examination either: the doctor can ask you to attend in person when a test or an examination is needed.

Help with the app in English

If anything about the app is unclear, or you are waiting for the text message with the link, contact us and we will help in English. HealthPlan Spain is an exclusive Sanitas agency with an office in Marbella. Our team is available Monday to Friday 8am to 6pm and Saturday 9am to 2pm by phone or email, and supports you for the life of your policy.

Frequently asked questions

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