Co-payment statements are usually sent to you by post. These statements include details of the medical services you've used and the associated charges, and they're typically issued every few months. The corresponding amounts are then debited from your bank account.
In addition to receiving them by mail, you can also view your co-payment details anytime through the Mi Sanitas app, which provides a convenient way to monitor your healthcare expenses.
If you’d prefer to stop receiving paper statements and switch to digital-only notifications, you can update your preferences directly in the Mi Sanitas app by following these steps:
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Open the Mi Sanitas app on your smartphone.
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Tap on the “MORE” icon at the bottom right corner of the screen.
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Select “Administrative Procedures” from the menu.
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Tap on “Profile and Contact” to access your personal information settings.
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Go to the notifications section.
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Adjust your notification preferences to choose digital-only communications.
If you run into any issues, you can also reach out to Sanitas customer support directly through the app using the “Contact” option in the main menu.
