Step-by-Step Guide to Request Reimbursement in the Mi Sanitas App
1. First of all, login to your MiSanitas online account.
2. Access the Main Menu
Tap on the “More” icon (usually represented by three dots or lines) located at the bottom right corner of the screen.
3. Navigate to Administrative Procedures
Select “Administrative Procedures” from the menu options.
4. Select “Reimbursements”
Choose the “Reimbursements” option to start a new reimbursement request.
5. Choose the Type of Reimbursement
Specify the category you are claiming, such as medical services or pharmacy expenses.
6. Provide Required Information
Enter all necessary details, including:
- The insured person’s details
- The bank account where you want the reimbursement deposited
7. Upload Supporting Documents
Attach clear images or scans of the following:
- The original invoice for the medical service or purchase
- A medical report or prescription, if required
8. Submit the Request
Review all information and documents, then submit the reimbursement request.
9. Track the Status
After submission, you can follow the progress of your request within the “Reimbursements” section of the app.
Important Notes
Eligibility: Only users with plans that include reimbursement coverage will see the "Reimbursements" option in the app.
Document Quality: Ensure all uploads are clear and legible to prevent delays.
Processing Time: Processing times may vary, so it's a good idea to check the app regularly.
Need Help?: For any questions or issues, you can reach out to Sanitas customer service directly through the app.
