1. Check Your Notifications
Login to the Mi Sanitas app or your online account and review your notifications or messages. Sanitas will usually inform you if more information or documentation is needed to process your claim.
2. Review the Request Carefully
Read the request to understand exactly what is being asked for—this might include missing invoices, clearer document copies, additional medical reports, or updated bank details.
3. Gather the Required Information
Prepare the requested documents or data as clearly and completely as possible. Make sure all files are legible and properly formatted.
4. Upload via the App or Website
Return to the reimbursement section in the Mi Sanitas app or online portal, and use the same claim reference to upload the additional documents or respond to the request.
5. Contact Customer Support if Needed
If you’re unsure what’s required or are unable to upload the information, reach out to Sanitas customer service through the app, website, or phone. They can clarify the request and assist with next steps.
6. Respond Promptly
To avoid delays or cancellation of your reimbursement, it’s important to respond to the request as soon as possible.
