Healthplan Spain


How Do I Get A New Phone Line Installed In Spain? Expat Tips

When relocating to Spain there is so much you need to sort out including setting up a landline phone and internet in your new home.

Arriving in a new place can be overwhelming, especially when it comes to setting up your home with the necessary Spanish telecommunications services. However, there's no need to fret because the process is actually quite simple. To help you get started smoothly, our informative guide provides you with all the essential information on how to get connected.

As a newcomer to Spain, you'll find yourself spoiled for choice when it comes to selecting the perfect internet, TV, and home phone provider. With an abundance of contenders vying for your attention, take the time to explore and compare enticing offers before diving into any contractual commitments.

Leading the telecommunications frontier in Spain are formidable names such as MásMóvil, Movistar, Orange, Simyo, Suop, Vodafone and Yoigo.

Spanish telecom companies offer a diverse range of services to cater to your home's communication needs. These services encompass landline phones, TV, and internet. In addition to these, certain providers in Spain go the extra mile by extending their offerings to include mobile phone contracts and SIM cards, ensuring they meet all your communication requirements.

Should you require a Spanish SIM card or mobile phone contract, consider the advantages of bundling your subscriptions. By doing so, you could unlock substantial savings in the long run.

When it comes to phone line services in Spain, the process may vary depending on the existing infrastructure at your property. If there is already a phone line in place, your task is to simply ensure its functionality and then select a suitable provider. However, in cases where your property is new or lacks an existing line, you'll need to initiate the setup process.

If you are renting a property in Spain, it's possible that the required services are already connected. In some cases, the costs may be included in your rent, but it's essential to confirm this arrangement with your landlord before finalising the contract. What’s more there might be an option for you to switch providers upon moving in.

In the case of serviced apartments, all telecommunications connections are generally included in the rental price, relieving you of the responsibility to find your own provider.

In this era of mobile phone dominance, it's easy to overlook the significance of having a landline telephone connection, especially for expats seeking to establish a true sense of home. Landlines often provide more favourable rates for contacting loved ones both within Spain and across borders. As a newcomer to the country, considering the installation of a landline phone in your home can be a worthwhile choice.

Traditionally, Movistar (formerly known as Telefonica) has held a firm grip on Spain's fixed-line home landline market, attributed to its history as the state-owned provider. Despite market liberalisation in the 1990s, Movistar continues to maintain a prominent position in the home telecoms market, operating the nation's fixed-line network. However, as a consumer, you have the freedom to opt for an alternative provider that may offer more affordable subscription options.

Setting up a landline telephone service in Spain

If you're moving into a new house without an existing phone line or connection, setting one up through Movistar is necessary, regardless of whether you choose them as your eventual provider. Movistar operates the network, making their involvement essential. Keep in mind that the process can be time-consuming, often taking several weeks or more depending on your location. To avoid delays, it's advisable to start the setup process as early as possible.

You can reach Movistar support via the following contact numbers.

  • Tel: 1004 from a Spanish mobile or landline
  • From abroad call +34 699 991 004

In the event that your new home already has a functional connection, you have the option to transfer the existing account into your name or commence a new contract with your chosen provider.

When signing up with a provider, you will typically be required to provide the following information:

  • Identification (such as a passport)
  • Mobile phone number
  • Proof of address
  • NIE number (if applicable)
  • Bank account details

Activation of your account may take a few days, and you can expect to receive notification once it's complete. If you are moving within Spain, you may have the opportunity to transfer your existing contract to your new address. Depending on your location, it might also be possible to retain your current phone number. However, it's important to note that certain processes may take longer than anticipated, so it's recommended to contact your supplier well in advance.

Setting up an internet connection in Spain

A reliable home internet connection is crucial for various online activities, from streaming movies to shopping and staying connected with loved ones worldwide. In Spain, the internet network is generally dependable, although the available download speeds vary based on your location. The connection types commonly found in Spain are ADSL and fibre-optic cables (fibra), with the latter gaining popularity and accessibility. In rural areas, exploring cellular 4G internet options (internet sin instalaciones) may be necessary for optimal connectivity.

In Spain, Movistar dominates the home internet market, accounting for almost 40 percent of all connections. However, competition is fierce, and there are other providers to consider.
Tariffs are based on factors like download speed, cable type, and extras such as TV packages or music subscriptions. Leading providers include Movistar, Orange, Vodafone, MásMóvil/Yoigo, and Euskatel.

Choose an internet package that aligns with the specific needs of you and your family. For instance, if gaming is a priority, opt for higher download speeds. On the other hand, if your internet usage revolves around social media and streaming services like Disney+ and Netflix, a lower download speed may suffice. Prior to signing a contract, conduct a speed test for your new home and carefully review the terms and conditions to avoid committing to an unsuitable plan.

Once you've selected a provider and chosen the right tariff, setting up your Spanish internet connection is a fairly straightforward process. However, the exact steps will depend on your chosen provider and existing connections. If you're using the previous provider or a mobile internet plan, simply plug in your router to get online. However, if it's a new installation or you're waiting for a new phone line, expect a potential wait of a few weeks.

To avoid being without internet after moving in, contact your new provider well in advance and explore your options.

During the sign-up process, be prepared to provide proof of identity, residence (such as your NIE number), and bank details for payments. There may also be a one-time activation or setup fee. If you're moving within Spain, contact your provider to inquire about transferring your contract to the new address. Inform them as soon as you have your new contact details and moving date. They can assist you in managing the transition, minimising any disruptions and keeping you connected.

Getting a Virtual Private Network (VPN)

Maintaining privacy and security while browsing the internet becomes paramount when living and working abroad. For expats residing in Spain, acquiring a VPN becomes a crucial step.

VPNs offer enhanced anonymity and privacy, allowing you to browse with confidence both within Spain and internationally. Additionally, they help bypass content restrictions, granting access to your preferred websites, platforms and streaming services from anywhere.

Several VPN options are available in Spain, including Atlas VPN, ClearVPN, CyberGhost VPN, ExpressVPN, NordVPN, Surfshark and VyprVPN.

See our article, How to watch UK TV legally from Spain for further details on VPN options.

Setting up Spanish TV

Spain offers an array of top-notch television options and the majority of households in Spain access TV through the country's digital terrestrial platform. However, many residents opt for additional TV packages bundled with their internet and phone services from their chosen provider.

Leading TV providers in Spain include Orange, Movistar, Vodafone, and Yoigo.

The cost of your TV subscription will largely depend on the package you select. Most providers offer packages that include popular Spanish channels along with a selection of international options. However, for additional channels such as international, sports, or children's programming, additional fees may apply. Many Spanish TV packages now include interactive services and access to streaming platforms like DAZN, Netflix, and Disney+.

With fierce competition among providers, there are options to suit every budget, taste, and viewing preference.

Paying your bills

When it comes to paying for your TV, internet and landline bills in Spain, most providers operate on a monthly payment basis. To ensure a seamless payment process, you'll need to arrange for either a monthly direct debit or make bank transfers upon signing your contract.

Alternative payment methods may also be available, but it's advisable to consult your provider for further details. Opening a bank account in Spain can facilitate the setup of these payments, making the process more convenient.

There are also opportunities to reduce your bills. For instance, if you have spare slots in your TV subscription, you can explore services like Spliiit or Sharingful to share the costs with other users, potentially saving you money.

Resolving Issues with Spanish Telecom Services

In the event of TV, internet, or landline phone connection issues in Spain, it is important to promptly contact your service provider for assistance. Each provider has its own designated complaints procedure, and you can access further details on their respective websites.

The regulatory authority overseeing telecoms companies in Spain is known as La Comisión Nacional de los Mercados y la Competencia (CNMC). However, to file a complaint, it is necessary to contact the Ministerio de Consumo.