1. Login
Access your Mi Sanitas account through the mobile app or online portal.
2. Open the Main Menu
Tap on “More” or the three-line menu icon, usually found in the bottom right corner of the screen.
3. Go to Administrative Procedures
Select “Administrative Procedures” from the available menu options.
4. Tap on Reimbursements
Choose the “Reimbursements” section to access your submitted claims.
5. View Your Request Status
You’ll see a list of your refund requests, each marked with a status to indicate its progress.
6. Understanding the Status Labels
Each request will show one of the following statuses:
- Paid: Your reimbursement has been processed and the funds have been transferred to your account.
- Pending: Your request has been received and is currently under review.
- Waiting for Additional Information: More documentation or clarification is needed from you to proceed.
- Rejected: The request has been denied. You may see a note explaining the reason.
7. Get More Details
Tap on a specific entry to view complete information, including submission date, required actions, and payment progress.
